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The Click IT franchise
Build a business your hometown can’t do without.
Every small business needs an IT department. Few can afford one, and technology keeps getting more complicated while nobody has the time. As a Click IT owner you become the local IT department the homes and businesses around your store turn to, every month, for years.
2012Company-store roots
2Markets: residential + business
100+Productized service concepts
LocalYour Local IT Department
The opportunity
A storefront IT business with recurring service at its core.
Click IT combines retail computer repair, productized IT services, managed support, and local community visibility. Customers walk in for a repair and stay on monthly plans. The model is designed for owner-operators who want systems, training, support, and a recognizable local brand.
01
Retail visibility
Main Street storefront positioning creates local awareness and makes technology help feel approachable. People trust what they can walk into.
02
Two customer markets
Serve the homes and small businesses in your protected territory with a mix of repair, support, and ongoing monthly services.
03
Productized IT services
Simplified service packaging helps customers understand what they are buying and helps owners and their staff sell consistently, every time.
Why Click IT
A business built to last.
Most franchises sell something customers can skip next week: a burger, a sub, a cleaning. Click IT is built on the opposite, technology help people depend on, from a store they can walk into.
01
Tech keeps getting harder
Every new device, app, password and security threat adds work. People don’t want to become IT experts. They want someone they trust to just handle it.
02
Everyone in your town needs it
Every household and business runs on computers, phones, Wi‑Fi, email and data, and almost none of them has someone to call. You can build a thriving business on the customers inside your protected territory alone.
03
Customers stay
A meal or a cleaning is a choice customers make again every time. Once a business hands you its network, passwords, backups and security, and you’ve earned its trust, it has every reason to stay.
04
Recurring, not one-and-done
Support plans, managed IT, security, backup and hosting are monthly relationships. Each new customer adds to the ones you already have instead of starting from zero every morning.
05
Complex IT, simple products
We turned complicated IT work into clear, productized services that are easy to sell, and our FaaST platform makes them easy for you and your staff to deliver. It’s Click IT’s intellectual property, and you get it with your territory.
06
Proven in a real store first
We built and refined the model in our own store on Main Street in Chagrin Falls, Ohio, starting in 2012, before we offered a single franchise. You follow what works there.
Your companion behind the scenes
You don't build the technology. You bring it to your market.
Click IT provides the systems, technology, brand, training and support. You build the relationships. SAM gives each business an AI chief of staff, Click IT CRM runs their front office, and FaaST ties it together so one store can deliver what used to take a whole IT company.
24/7/365 AutomationLocal Data PrivacyConnected CRMScalable AI
Franchise as a Service Technology
The technology layer designed to help make the Click IT operating model scalable, efficient, and repeatable across local markets.
Why it works
Built to become the trusted local IT department.
The franchise is positioned around local service relationships, clear offerings, and a concierge-style experience that helps demystify technology for customers. No get-rich-quick schemes or shiny objects: a real business with a storefront, a sign and customers you know by name.
Computer repair and device support for everyday customers.
Managed IT services for small business customers.
Guidance, systems, portals, and launch support.
A local brand that can be marketed community by community.
Technology working quietly behind the scenes as your companion, doing the hard back-office work.
One clear path through the candidacy portal, one step at a time.
Store operations
A real retail model with hands-on support.
Use proven store operations, retail workflows, service packaging, and local market positioning to build a customer-focused IT services business.
Retail store experience built around approachable technology help.
Operational support for service flow, customer intake, and follow-up.
A brand story that connects residential and business IT needs.
Service mix
Offer services customers already understand and need.
Repair brings customers through the door. Security, hosting, Wi-Fi and managed support turn them into recurring relationships.
Computer Repair
Local device support and repair services that help drive storefront traffic.
IT Security
Practical protection and compliance conversations for small business customers.
Hosting Services
Recurring technology services that support business continuity and growth.
Wi-Fi & Mobile Support
Networking and mobile technology help for homes and local businesses.
Your next step
Show us you can run a Click IT store.
Start the candidacy program at Level 1. It’s free, there’s no obligation of any kind, and it won’t cost you a penny. The portal then walks you through the rest, one step at a time.
1
Take the 1-minute pre-test
Six statements about how you work. Pass it, and you’re ready for Step 2.
2
Register at Level 1
The free 10-minute assessment registers you and opens your checklist and most of the Resource Library.
3
Earn your way in
Conversations, your NDA and a Concept Compatibility meeting open Levels 2 and 3: territory, the FDD and your award.
4
Train and launch
Prepare for opening day with training, setup help, systems and support.
Real stores. Real owners.
A franchise built from operating experience.
Click IT has served Main Street since 2012. These are the stores, owners and team behind the brand.
Backed by The Click IT Group
One store on Main Street. A whole company behind it.
Click IT began in 2012 as a single storefront in Chagrin Falls, Ohio. Today every Click IT franchise is backed by The Click IT Group, a family of companies whose specialists cover each part of the business.
2012
Proven in a real store
Every system began in a working Main Street store serving homes and businesses across Northeast Ohio.
2018
Built to franchise
The company store's playbook became the Click IT franchise model, with territories awarded outside Ohio.
15+
Specialist divisions
Security, hosting, websites, e-marketing, phones, backup, managed IT and more, with experts behind every one.
Reviews
What owners and customers say.
A franchise is only as strong as the service its stores deliver. Here is what our franchise owners and customers have told us.
“Click IT's steps were very clear, understandable, and thorough. The most outstanding value we have seen with Click IT is their "coach" mentality and approach for franchisees. They have been an invaluable resource for new ideas, creating job descriptions, marketing materials, or finding out what has worked in the past. The Click IT franchise experience gives us a lot of autonomy to innovate and explore what works best for our market and business style - all under the reputable Click IT umbrella that is there to support you the entire way.”
★★★★★
“I'm sure I could not have gotten such quick turn-around from any other company.”
★★★★★
“Their managed anti-virus program has saved us from numerous Internet attacks.”
★★★★★
“Highly recommend. Quick response, knowledgeable, and willing to help.”
★★★★★
“A good group of highly skilled techs.”
★★★★★
“All the lost data was recovered.”
★★★★★
“Al is client-centric and focuses on the success of his clients.”
Ready to explore?
Begin your business ownership journey.
Request franchise information or take the Click IT fit test to start the discovery process.