By investing in the Click IT store franchise concept, our owners become a part of an emerging franchise group focused on becoming the preferred and most trusted “local IT department” for hundreds of communities surrounding Main Streets throughout North America.
Why Click IT - "The IT Franchise Built for Main Street!"
Click IT is different from traditional managed service providers. While most MSPs focus on serving large enterprises with complicated contracts and custom proposals, we’re built for the small business community—a market that has been largely overlooked. We’ve productized IT services into simple, transparent offerings that are easy to understand, with clear pricing and no long-term commitments. This makes professional IT support accessible and affordable for smaller firms, while still delivering enterprise-level solutions. With Click IT, customers know exactly what they’re getting, and franchise owners gain a proven system that scales in any local market.
Features, Advantages & Benefits of the Click IT Franchise
A Franchise Built for Main Street
Investing in a Click IT franchise means joining a growing network dedicated to delivering reliable IT services to local communities across North America.
Proven and Recognized
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SBA Verified: Approved as a “lendable” franchise by the U.S. Small Business Administration.
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Top Ranked: Rated “A” by Franchise Grade and recognized as the #1 IT franchise available today.
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Best in Class Since 2012: Built on more than a decade of successful operations and innovation.
Turnkey Business Model
Click IT offers franchise owners a complete package: business systems, marketing support, territory selection, and guidance with funding options. No prior IT background is required—owners receive full training, access to software tools, and an established vendor network to deliver productized services to residential and commercial customers.
Built-In Advantages
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High-margin, recurring revenue model.
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Proprietary service platform and 20+ niche websites to reach local markets.
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Discounted access to Click IT’s full catalog of products, solutions, and services.
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Hands-on collaboration with our Marketing Department to design effective campaigns.
Lasting Benefits
Franchise owners enjoy a supportive ecosystem, proven processes, and an experienced founder with a track record of building scalable, recurring-revenue businesses. With Click IT, you’re not just buying a franchise—you’re stepping into a business designed to thrive in today’s underserved IT marketplace.
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A Better Way to Deliver IT Services
Click IT franchise owners are equipped with proven systems, processes, and training that allow them to serve customers with speed, efficiency, and confidence. Our backend platforms simplify complex tasks—like setting up new computers or transferring data—making technology transitions smoother than what customers experience at big-box stores.
Unlike national chains, Click IT offers all-inclusive IT services with a personal touch. From secure, locally managed email subscriptions to hands-on support, customers know they can trust the team right in their own community.
Every Click IT store operates like a concierge IT service center—smaller, more personal, and built on relationships. Customers meet directly with the owner, often the same person delivering the service, which builds trust and loyalty.
Since 2012, Click IT has refined its systems, partnered with best-in-class suppliers, and productized IT services into clear, easy-to-understand offerings. This unique model positions Click IT far ahead of traditional competitors and makes professional IT support accessible to small businesses and residents alike.
What Are Productized Services?
Learn why Click IT’s approach is uniquely different from any other IT franchise:
Our Story - From one small-town store to a nationwide franchise
Harlow Family at the Inn of Chagrin Falls in 1993
Click IT was founded in Chagrin Falls, Ohio, in 2012 by Al and Danette Harlow, long-time residents who made the village their home in 1990 and raised their two sons, Albe and Robbie, here. What began as a local service business quickly grew into a trusted resource for both residents and businesses, helping the community navigate every aspect of information technology.
Click IT Group in 2018
From repairing computers and cell phones to building websites and managing networks, Click IT has supported thousands of customers with reliable service and innovative solutions. Our talented team of technicians continues to provide monitoring, management, and hands-on support to make technology easier and more productive for everyone we serve.
You can explore the wide range of products and services offered at our company store at https://chagrinfalls.clickitstores.com. Or call us at (440) 247-4998 to speak directly with a local technician who can guide you to the right solution.