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"Your local IT department," Click IT stores offer IT services to small businesses and consumers in a community setting.


Two Markets | Less Competition | Higher Margins | More to Sell | Lots of Guidance

"I would go back to them in an instant." - Ann A.

Better exposure.

Faster recognition.

Increased traffic.

Firmer relations.


Click IT is an emerging Computer Repair Franchise full-format IT franchise in the business of providing computer repair, products, and services that cut across typical industry distinctions. This is because Click IT is both a retail shop and a managed service provider (MSP) computer store. We fix laptops and set up networks, but we also offer a robust suite of enterprise-level computer IT services, granting individual customers and organizations access to the best-in-class solutions only large corporations typically can afford. Together, these two sets of services constitute Click IT's two-door franchise model.


Importantly, Click IT nestles its Computer Repair Franchise storefronts within neighborhoods, communities, townships, and city blocks, integrating into the surrounding marketplace and becoming part of the local geography. We have been able to address grossly undeserved markets of computer consumers, both residents and businesses, by emphasizing a concierge-style sales approach from our franchisee's brick-and-mortar main street locations.


Since 2012, Click IT’s company computer store has thrived because of our dedication to developing systems and revenue models that are streamlined, integrated, and scalable. Having built a Computer Repair Franchise unlike any other, we decided Click IT had great potential as a nationally-branded computer repair and services franchise opportunity. The know-how, intellectual property, and developmental guidance Click IT now offers its computer franchise store owners is unrivaled in depth and competitive value.

Please fill out our Let's Get Acquainted Form to learn more about becoming a Click IT franchisee.


Karen and Dustin - Owners of Click IT Marietta

“Click IT's steps were very clear, understandable, and thorough. The most outstanding value we have seen with Click IT is their "coach" mentality and approach for franchisees.  They have been an invaluable resource for new ideas, creating job descriptions, marketing materials, or finding out what has worked in the past.  The Click IT franchise experience gives us a lot of autonomy to innovate and explore what works best for our market and business style - all under the reputable Click IT umbrella that is there to support you the entire way.”

Would go back to them in an instant

I dropped off the computers at their repair center in the Chagrin Falls Village. The guys were great and let me know upfront what to expect. They called the same day with the cost and the computers were ready to pick up the next day. I like working with local companies and would go back… Read more “Would go back to them in an instant”

Ann A.

I was very happy with them

They went out of their way to do a great job.  I was very happy with them.  They spent more time to make sure everything was good on my computer.  They ended up having to do some follow up on a separate occasion.  They did that for free.  I was still having a problem and… Read more “I was very happy with them”


They solved the problem

They started off mostly doing corporate stuff. Then they opened a shop for consumers. They opened a whole new place down the street from where they had been. One of the cool things about them is that they develop their own computer security system that doesn’t address viruses by putting in lists of bad viruses… Read more “They solved the problem”

Thomas Q.

They are personable

Pretty good value, because I’m an end user, and I’m really not too proficient

Carol F.

Company has always been responsive to issues and questions

Company has always been responsive to issues and questions

Bob C.

Diagnosed the problem and fixed it in a very timely manner

The service was very good. The guys  were very perfessional, polite and explained everything. I was very pleased. I had been told by another company that the computer was done. It was not that old and so I took it there for a second opinion. They diagnosed the problem and fixed it in a very… Read more “Diagnosed the problem and fixed it in a very timely manner”

Sandy L.

Would definately use them again

Fixed it in a very timely manner

All the lost data was recovered

All the lost data was recovered

Lee M.

A good group of highly skilled techs

A good group of highly skilled techs

Rob G.

We couldn’t do I-T without Click IT! Thank you for your great work

We couldn’t do I-T without Click IT!

Theresa Manley

Click IT built our domain and now we're 'VIRTUAL'!

Read more “Click IT built our domain and now we're 'VIRTUAL'!”

Kathy Lyle

I sleep better knowing Click IT is there

Read more “I sleep better knowing Click IT is there”


We completely rely on Click IT

We completely rely on Click IT


Prompt, responsive, smart…They're crushing it.

Read more “Prompt, responsive, smart…They're crushing it.”

Alex Gertsburg

I was just impressed at what a smooth system they have!

SO user friendly and very quick


I'm sure I could not have gotten such quick turn-around from any other company

My daughter dropped her computer the night before she was leaving for college. I brought the computer in first thing the next morning. Within the day, the hard drive was replaced and the computer operating system was restored. I’m sure I could not have gotten such quick turn-around from any other company. My daughter left… Read more “I'm sure I could not have gotten such quick turn-around from any other company”

Gary M.

They retrieved the memory and got my laptop up and running smoothly again

A while back, I saw the company ad in the Chamber Newsletter and noted this new computer repair shop in town. So, when I needed help, I turned to Al and the folks at Click IT. It’s right in the Village with easy parking and fabulous service. The guys took the time to diagnose my… Read more “They retrieved the memory and got my laptop up and running smoothly again”

Michael H.

Great guys to work with and their services are very reasonable

We have used services from them for several years. They have been able to “resurrect” several of our computers. Their managed anti-virus program has saved us from numerous Internet attacks. This is the best program for computer safety. These are really great guys to work with and their services are very… Read more “Great guys to work with and their services are very reasonable”

Lloyd K.

We would definitely go back to them

Click IT did a great job fixing our computer, and they were very helpful explaining the issues. We would definitely go back to them with future computer needs. Thank you! Submitted at… Read more “We would definitely go back to them”

Christen H.

Quick, courteous and affordable

Submitted at… Read more “Quick, courteous and affordable”

Ben H.

VERY knowledgeable, very pleasant

Creston is really a born teacher: VERY knowledgeable, very pleasant, well spoken, on time, completed all tasks and explained procedures to a novice with no eye rolling. Highly recommend for any and all computer work. Submitted at… Read more “VERY knowledgeable, very pleasant”

Peggy M.

My experience was very pleasant

This repair service was very professional. For a first time customer, my experience was very pleasant. Issues were addressed and the problems appear to have been solved. Bottom line, I would try them again should one of our computers need servicing. Submitted at… Read more “My experience was very pleasant”

Gregory P.

Great service and support

That is greatly appreciated. You have always provided us with great service and support and we mention it frequently to customers and… Read more “Great service and support”

John Weddle

Very responsive and seem to care about taking care of my problems

I just wanted you to know that I really like the staff at Click IT. They actually communicate with me – even making eye contact! – and are very responsive and seem to care about taking care of my problems. That’s a great… Read more “Very responsive and seem to care about taking care of my problems”

Kathy L.

Very knowledgeable and helpful

Later, I searched for that exact computer and found that the price he got for me was the very best.

M Heydorn

Fast & Professional, WE APPRECIATE THAT !!

Fast & Professional, WE APPRECIATE THAT !

Bob Ritchie

So professional and great customer service

My pc had a bug in it and wasn’t allowing me to access any of my normal websites. Being a small business owner that works from home, my computer is extremely important to my business day. I brought it to them in Chagrin Falls and was called 2 hours later that it was all set!… Read more “So professional and great customer service”

Tracy R.

Excellent, Knowledgeable

Found Click IT by chance driving by offices on Main St, Chagrin Falls. Christopher understood quickly what I needed done; Set up new MacBook and scanner/printer, diagnosed Desktop Mac (old) and transferred all data to new MacBook and also.. updated & installed needed software. Thanks to Click IT, I was up and running smoothly without… Read more “Excellent, Knowledgeable”

Kristin P. Demetriou

Great Service

One little click caused my computer to be hacked. A quick trip to Click IT solved all of my problems. The team at Click IT explained my problem to me, solved it, and installed a program to prevent future mishaps. Both Click IT employees who worked with me were very professional and took time to… Read more “Great Service”

Terrrence Rounds

Very knowledgeable and really trouble shoot extremely well

My experience with Click it computer service business was a very good one. I have used their services in the past and was pleased as well. In the most recent case, I purchased a new laptop from them which in the short time I have had it, I’m quite happy. The staff are very knowledgeable… Read more “Very knowledgeable and really trouble shoot extremely well”

Sherry Ulrich

Computer repair that was exceptionally well done

I am very pleased!

F Freer

Keep up the GREAT work

As always, my experiences with Click-IT have been and continue to be beyond my expectations.

B Waller

Always Great Service

Always Great Service

Peggy Martines

Saved me a lot of money and fixed everything correctly

I am lucky to have such a great resource a 5-minute walk from my house. I unequivocally recommend Click.

Alex Hamerstone

Highly recommend. Quick response, knowledgeable, and willing to help.

Highly recommend. Quick response, knowledgeable, and willing to help.

Kevin M.

Renewed my faith in web hosting

I would highly recommend them -especially for small businesses

Sandra Bontempo

Al was personable, funny, knowledgeable, and innovative in his approach to teaching us

Thanks for empowering us by sharing your expertise!

Kevin Drye

Fantastic Web Site!

Al created a professional intuitive web site designed to capture potential clients faster, and gave us a more modern and effective marketing… Read more “Fantastic Web Site!”

John Mazur

Very helpful

Al Harlow was very good at listening to what I was looking for and helping me get started with a WordPress webpage. He had a lot of good hints and tricks to use that really helped me jump way ahead for setting up my webpage. He also helped me understand how to get my domain… Read more “Very helpful”

Debi Piccus

Professional and Prompt Service

I want to thank you for your professional and prompt service.

Bruce J. Waller

Amazing Website You Created!

I am grateful for the amazing website you created!

Robbie Grodin

Al is client-centric and focuses on the success of his clients

Al is client-centric and focuses on the success of his clients.

Phil W. Eide

Team was very responsive…

…and provided high quality and timely service

Dan B.

Talk about customer satisfaction!

He’s helping me fix an issue with someone spoofing my email.

Mike Lange

Helped solve my problem and got me back up

Helped solve my problem and got me back up


You are a wonderful resource and we appreciate the service

Don’t know what we would do without ClickIT

Lynn Vail


Click IT is the only Computer Repair Franchise serving customers from a brick-and-mortar retail space. This hybridized, two-door format uniquely positions us to extend diverse Computer Repair Franchise services to a steady flow of local consumers and organizations in severely underserved markets.


Franchisees receive 20 hours of classroom training at our company store and 20 hours of on-the-job, task-by-task training. Our Computer Repair Franchise owners learn how to plot a course to sustainable growth and profits through the development of a start-up plan. When it comes to the success of our franchisees, our phone is always open. A serial entrepreneur, Founder Al Harlow has decades of experience building businesses and leading teams in the technology and IT space.


Since 2012, Click IT has developed systems and procedures geared to streamline day-to-day operations. These systems and procedures are indispensable to Click IT’s competitive edge. As a company making use of substantial IT infrastructures ourselves at our own company store in operation for over 10 years, we aim to exemplify what it means to make IT work for a business. For instance, our “pick it and click it” platform allows franchisees to select products and services by moving through a series of menus, all while on the phone or standing across the counter from a customer.


Offering best-in-class Computer Repair Franchise solutions at volume-discounted prices is a recipe for profit. In recent years, the Click IT company store has made better-than-average EBITA on growing sales from a continually expanding customer base. Increasing MSP endpoints and seats for customers is easy when you have systems like those at Click IT.


It is not always the case that franchisees gain full access to all proprietary brand materials, expertise, vendor relations, and business development strategies available to the franchisor, but that is what we’re offering.


Funding is essential when purchasing a franchise. Our partners have been funding America’s entrepreneurs for over 35 years, offering a suite of funding options spanning nearly every type of business situation.

See for a comparison with other Computer Repair Franchises.

Watch this video to learn about what an IT services franchise does:

Our proactive approach to IT management relieves customers of their information technology woes. No matter which systems and devices you, your family, and your staff use, Click IT provides the day-to-day support that prevents problems from cropping up and quickly resolves any issues that might emerge. Our proven methodologies ensure our clients experience less downtime and enjoy greater productivity. Best of all, as an MSP, we do all this for a flat monthly fee—so your bank balance benefits too. Visit for more information.

IT Security

The complete Click IT Secure solution will get your business or home fully protected from ransomware, cyber-criminals, and crime-ware for a reasonable price.

Recently, a ransomware virus shut down thousands of businesses across 150 countries and infected hundreds of thousands of computer networks, and it will happen again according to the experts. In recognizing this challenge, Click IT developed a comprehensive solution to data vulnerability and is now offering it at an affordable and reasonable price to businesses and organizations nationwide. Visit


Computer Repair

Click IT offers a unique, hybrid delivery of IT services. We care for hundreds of Macs, PCs, and Networks. We service both consumers and businesses. Our aim is to set your worries at ease by being your reliable and affordable IT department.

We sell, support and service every brand computer or network appliance, and can even custom build your system or network using quality parts that are made to last. We also make sure that each part we use for fixing is new and of the highest quality. Visit

Hosting Services

Click IT has a full-service hosting facility, where we provide our clients with reliable and secure website hosting with affordable email and domain prices. To learn more and see the assortment of hosting products and services offered, visit

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Click It-23

Website Designing & Development

The web is now where people go to find things and learn more before deciding to go a step further. People want to see first what you are before even considering going the next step. It is just the way this fast-paced world has developed, and the good news is that you can take full advantage of its power at a much lower cost than just a few years ago.

More specifically, because of plugin technologies and advanced platforms Click IT uses, your new website will be able to be just about anything you can imagine. And better yet, building it can be done at a low price compared to just a few years ago, where functional elements that made a website work had to be built using developers writing custom code. Visit

As an essential business, our stores have remained open daily during the pandemic, with normal business hours. Get Started Now to begin exploring the possibilities of owning your own thriving Click IT store in your community or subscribe to our newsletter to stay informed.

Why Click IT Franchise?

Features, Advantages & Benefits of the Click IT's Computer Repair Franchise Operation

A Proven Business Model

Click IT is a proven business model that will produce for you a solid recurring cash-flow and an unsurpassed return-on-investment. We produce the highest margins of any other franchise in a related field. Visit for an unbiased evaluation between choices of franchises in this category.

One Doesn't Have to be a Geek

You don't have to be a geek to own a Click IT franchise. We've built "pick it and click it" websites that make it easy for our franchisees to service customers using our platform. See our Platform for all of Click IT's Products, Solutions, and Services. Click IT has over 20 websites focused on nitches, as described by our division websites.

Guidance with Funding the New Business

See what avenues for funding candidates have available to them to finance the opening of their new business here: To make this easier, Click IT has been pre-qualified by Franchise

Extensive Help with Territory Selection

Deciding on an ideal location is critical as well, so when you've narrowed down your area to consider opening a business, for our franchise candidates we conduct a demographic study for the area under consideration. In this study, we typically come up with recommended locations to consider.

A Clear and Concise Process

We have a clear and precise process for our franchise candidates to be brought through, so at all times they have a complete understanding of what they need to do in order to be invited to become a Click IT franchise owner. See

Lots of Training and Support for the Franchise Owner

Franchise owners are initially given 40 hours of classroom and on-the-job training where they learn a methodology plotting a course to high and sustainable profits. Our support is on-going and committed, but there is more to tell. See

Frequently Asked Questions

Still have more questions?

Best in class since 2012
Already a Nerd In Your Own Computer Repair Franchise Business? If you are already a Geek who has clients and an on-going business, we can teach you how to propel it to new heights through using our techniques and business model which will create more recurring, steady and reliable revenue. Isn't it time you're able to take a vacation? We have a special program designed especially for you to enable you to do just that. So fill out this form so we can explore the possibilities together.

Earn Thousands of Satisfied Customers

*Click IT's Company Store's Net Profit Margin (EBITDA) was 25% after all fees. (See Top IT Franchises for comparison information with other I.T. franchises.)

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